Facilitating a democratic process for change management

CRM costs were too high and adoption was low.

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[.flex-rich-text][.project-box-orange][.c-mb-8]Recommendation[.c-mb-8] Recommended moving out of SalesForce, facilitating a democratic process for change management, which took in all views for CRM choice.[.project-box-orange][.project-box-green][.c-mb-8]Result[.c-mb-8] CRM Budget was brought down by over 90%, with over 75% user adoption within the first month.[.project-box-green][.flex-rich-text]

[.grid-rich-text][.box-orange]Recommendation

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Proposed a plan to move their website from Magento to a custom build which was linked to their custom-built ERP backend[.box-orange]

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